I stood a few yards away at the long check out table, setting up our auction software station, and watched the beginning of the event chaos unfold. Hundreds of guests tittered and complained to each other, decked out in their festive attire, anxious to check in, find their friends and begin their evenings. But the line had stopped. Volunteers with panicked, confused looks on their faces were frustrated and moving very slowly. Too many committee members shouted out directions to the volunteers and the line continued to slowly trickle through the doors as check lists and sign in forms were combed over and drink tickets, auction booklets, and table assignments were scrambled for and passed out to the continually growing line. What had gone wrong here? How had this wonderful event turned into a standstill of irritated guests, frustrated volunteers, harried committee members and confused staff? Isn’t this your nightmare? As the Client Administrator with Support Kansas City, I’ve had t...